Privacy Policy

Last updated: November 25, 2024

1. Introduction

At Assure Fuel Private Limited ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our fuel delivery services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our services:

• Contact Information: Name, phone number, email address
• Location Information: Delivery address, GPS coordinates (when applicable)
• Business Information: Company name, business type, GST number (if applicable)
• Payment Information: Payment method details, transaction history
• Communication Data: Chat records, call recordings, email correspondence

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address, browser type, device information
• Pages visited, time spent on site, click patterns
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process and deliver your fuel orders
• Customer Support: To respond to your inquiries and provide assistance
• Payment Processing: To process payments and manage billing
• Communication: To send order updates, service notifications, and promotional offers
• Quality Improvement: To analyze service usage and improve our offerings
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To ensure the safety of our operations and personnel

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our service contract
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Legitimate Interests: Processing for our legitimate business interests, such as improving services
• Consent: Processing based on your explicit consent for specific purposes

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment processing companies
• Delivery and logistics partners
• IT service providers and hosting companies
• Customer support service providers

5.2 Legal and Regulatory Authorities

• Law enforcement agencies when required by law
• Government regulatory bodies (PESO, Petroleum Ministry)
• Courts and legal proceedings

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls
• Access controls and authentication procedures
• Regular security audits and assessments
• Employee training on data protection
• Confidentiality agreements with third-party service providers

7. Data Retention

We retain your personal information for the following periods:

• Customer Records: 7 years from the date of last transaction (as required by tax laws)
• Payment Information: As long as necessary for payment processing and record-keeping
• Communication Records: 2 years for customer service purposes
• Marketing Data: Until you withdraw consent or 2 years after last interaction
• Website Analytics: 26 months

8. Your Rights

Under applicable data protection laws, you have the following rights:

8.1 Right to Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information.

8.3 Right to Erasure

You can request deletion of your personal information in certain circumstances.

8.4 Right to Restrict Processing

You can request that we limit the processing of your personal information.

8.5 Right to Data Portability

You can request transfer of your personal information to another organization.

8.6 Right to Object

You can object to the processing of your personal information for marketing purposes.

8.7 Right to Withdraw Consent

You can withdraw your consent for processing at any time.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Improve our services and user experience
• Provide personalized content and marketing

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. International Data Transfers

Your personal information is stored and processed in India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending email notifications for material changes

14. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

• Assure Fuel Private Limited
• Email: contact@assurefuel.com
• Phone: +91-7719506498
• Address: Delhi, India

15. Grievance

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:

• Name: ASSURE FUEL
• Email: contact@assurefuel.com
• Phone: +91-7719506498